At ArtsHaze, every artwork is produced exclusively on demand after your order has been placed. This production method helps reduce unnecessary waste and ensures that each piece is carefully created specifically for its new home.

Order Changes & Cancellations

Production begins shortly after your order has been confirmed. For this reason, we are generally unable to change or cancel orders once production has started.

If you notice an error in your order, please contact us as soon as possible at hello@artshaze.com. If production has not yet begun, we will always do our best to accommodate your request.

Returns

If you would like to return your order or believe you are entitled to exercise any statutory consumer rights, please contact us first at hello@artshaze.com.

As our products are manufactured exclusively on demand, all return requests are assessed individually and handled in accordance with the applicable consumer protection laws of the country in which your purchase was made.

Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be limited or excluded under applicable law.

Damaged, Defective or Incorrect Orders

We carefully inspect every order before it leaves production. However, if your order arrives damaged, defective or you receive an incorrect item, we will gladly help resolve the issue.

Please contact us within 7 days of receiving your order and include:

• Your order number
• A description of the issue
• Clear photographs of both the product and the packaging

Once we have reviewed your request, we may, where appropriate, offer:

• A replacement product;
• A full or partial refund; or
• Another appropriate solution.

Return Shipping

Please do not return any products without contacting us first.

Where a return has been approved because of a manufacturing defect, shipping damage or an error on our part, ArtsHaze will cover or reimburse the reasonable return shipping costs where applicable.

For all other approved returns, return shipping costs are the responsibility of the customer unless otherwise required by applicable law.

Refunds

Approved refunds will be issued using the original payment method within 14 days after the matter has been resolved or, where applicable, after the returned product has been received.

Original shipping charges will only be refunded where required by applicable law or where the refund results from an error or defect for which ArtsHaze is responsible.

Questions

If you have any questions regarding your order or this policy, please contact us at:

📧 hello@artshaze.com

We are committed to providing the best possible customer experience and will always do our best to find a fair and appropriate solution.