ArtsHaze operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the "Services"). ArtsHaze is Powered by Shopify in order to deliver the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction, or otherwise communicate with us through the Services. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By accessing and using the Services, you acknowledge that you have read this privacy policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact details, including your name, billing and shipping address, phone number, and email address.
• Financial information, including credit/debit card and financial account numbers, payment details, transaction data, and payment confirmations.
• Account information, including username, password, security questions, preferences, and settings.
• Transaction information, including items you view, add to cart or wishlist, purchase, return, exchange, or cancel, and your previous transactions.
• Communications with us, including any information you provide when contacting customer support or otherwise communicating with us.
• Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information, including details about how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or Services or visit our websites, via cookies and similar technologies.
• From our service providers when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you communicate with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services: This includes processing payments, fulfilling orders, managing your account, arranging shipping, handling returns or exchanges, enabling product reviews, and creating a tailored shopping experience, such as recommending products related to your purchases.
• Marketing and advertising: We may use your personal information to send marketing, advertising, and promotional messages via email, SMS, or mail, and to display personalized ads for products or Services on our Services or other websites based on your prior activity.
• Security and fraud prevention: To verify your account, provide a secure shopping experience, detect and prevent fraud or illegal activities, protect public safety, and secure our Services.
• Communicating with you: To provide customer support, respond to inquiries, and maintain our business relationship with you.
• Legal reasons: To comply with applicable laws, respond to legal requests from law enforcement or government authorities, investigate or enforce violations of our terms, and protect our rights and the rights of others.

Disclosure of Personal Information

We may share your personal information with third parties in the following circumstances:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners for marketing and advertising purposes; for example, Shopify supports personalized advertising based on your online activity across merchants and websites.
• When you authorize or request us to share information with third parties, such as for product shipping or social media login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger, acquisition, or sale of assets.
• To comply with legal obligations, enforce our terms, or protect rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit will be shared with Shopify and third parties that may be located in countries different from yours. Shopify is responsible for its processing of your personal information. For more information on Shopify’s privacy practices and your rights, please visit Shopify Privacy Policy.

Links to External Websites

The Services may contain links to third-party websites or platforms not affiliated with or controlled by us. We are not responsible for their privacy or security practices. Please review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to request deletion.

Security and Retention

While we take reasonable measures to protect your data, no security system is perfect. We recommend against sharing sensitive data through insecure channels. We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or transfer your personal information, object to or restrict processing, and withdraw consent where applicable. You can manage your marketing preferences or opt-out of promotional communications at any time. For further details and to exercise your rights, please contact us or visit the Shopify privacy portal linked above.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us via the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant supervisory data protection authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

When we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country that has been recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this privacy policy from time to time, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on this website, update the “Last updated on” date, and provide notification as required by applicable law.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please contact us by email at hello@artshaze.com or by mail at Hasebroekstraat 12, Hengelo, 7552 VX, Netherlands.

For the purposes of applicable data protection laws, we are the data controller of your personal information.